🚚 Shipping Policy – Luxora

At Luxora, we aim to give you the best shopping experience with fast, safe, and reliable delivery.
Please read our Shipping Policy to understand how we process and deliver your orders.

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⭐ 1. Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive an email/SMS confirmation once your order is successfully processed.

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⭐ 2. Shipping Time & Delivery

Delivery time depends on your location and courier service availability:

• Metro Cities: 3–5 business days

• Other Cities / Towns: 4–7 business days

• Remote Areas: 7–10 business days

Delivery times may vary during festivals, sale events, or unavoidable courier delays.

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⭐ 3. Shipping Charges

• Free Shipping on prepaid orders above a specific amount (Set your limit).

• Standard shipping charges may apply for COD orders or orders below the free shipping limit.

• Charges will be displayed at checkout before final payment.

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⭐ 4. Order Tracking

As soon as your order is shipped, we will send you:

• Tracking Number

• Courier Partner Name

• Tracking Link

You can track your order anytime on our Order Tracking page.

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⭐ 5. Incorrect Address or Contact Details

If the provided address or phone number is incorrect:

• Delivery may be delayed or returned.

• We will contact you if the courier cannot reach you.

• Customers are responsible for providing accurate delivery details.

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⭐ 6. Cash on Delivery (COD)

• COD availability depends on your pin code.

• Additional COD charges may apply.

• Orders with COD must have accurate contact details for delivery confirmation.

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⭐ 7. Delayed or Lost Orders

If your order is delayed beyond the expected date:

• Reach out to our support team, and we will coordinate with the courier.

• If an order is lost in transit, we will issue a replacement or full refund.

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⭐ 8. Damaged Packaging at Delivery

If your package looks damaged or tampered with:

• Please take a photo/video at the time of delivery.

• Contact us immediately before opening the parcel.

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⭐ 9. International Shipping (If Applicable)

If you plan to ship internationally, add this:

• International shipping charges apply based on location.

• Customs fees, taxes, or import duties are the customer's responsibility.

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⭐ 10. Contact Us for Support

For any shipping-related questions, feel free to contact us:

📩 Email: support@luxora.com
📞 Phone: +91-XXXXXXXXXX
⏱ Support Hours: Mon–Sat | 10 AM – 7 PM

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💙 Thank You for Shopping at Luxora!

We strive to deliver quality products safely and on time.